Support Center

How Leaders Engage in SoapBox

Last Updated: Jul 13, 2017 09:42AM EDT
When to respond, and when to comment

Leaders should log into SoapBox at least once a week to contribute to active SoapBox conversations related to their group(s). But how do you know when to comment, and when to add an official response? Whether you're engaging on a new idea, inefficiency, best practice, or question, there's a time and place for comments and responses. 

When to comment
When to respond
TLDR

Learn how to find the inputs that require a response
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Commenting 

It's best to comment when the input shows promise but needs to be built out a bit before progressing to implementation. Here are a couple examples of when it makes sense to comment:

a. On new ideas: A few employees are discussing a new initiative they think would add efficiencies to your team's efforts. Although you agree that the process in discussion needs work, you're not sure they've quite hit the nail on the head with their suggestions. Add a comment to steer the conversation toward a solution that you know will work for the entire team. 

b. On questions: A question has been asked about an initiative you're currently working on. Add a comment to answer the question and to solicit further input on how to bring it to life. Once others have weighed in and you're ready to integrate their suggestions into your execution, you can add an official response to let everyone know this input is 'In Progress'. 

c. On Best Practices: one of your employees has shared a best practice they’ve developed when dealing with your customers. Use comments to tag other teammates who should know about the best practice, or who might be able to share the way they handle the same situation!

d. On inefficiencies: someone has shared a ‘stop’ - something that they believe the team should stop doing to make their work-day more efficient. But, they did not share detail on how thie would benefit the team, or a proposed solution to get the necessary work accomplished. Use comments to ask question that will help them build out the suggestion.

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Responding

 

When inputs are ready to be officially considered for implementation, or ready to be implemented, it's time to add a response. When a Leader responds, every person who has collaborated on that input receives an email notification letting them know the status of the initiative. Here's when you'd want to add a response:

 

a. An employee shares input that can quickly and easily be implemented. This might be a brand new idea, an inefficiency that can be cut out, or a best practice that should be adopted by the entire team. If you know it’s ready to be actioned, add a response right away! Quickly responding to and implementing 'quick wins' motivates employees to continue collaborating on SoapBox.

 

b. Someone has suggested something that fits with your roadmap, but isn't ready to be implemented right away. Mark the input as 'Accepted' and update your response when you're ready to implement it.

 

c. You'd like to implement someone's suggestion, but you need to review it with your management team first. Mark it as 'In Consideration' and update your response once you hear back from management.

 

d. Input has been shared that you know will not move forward. This could be a new idea, a suggested inefficiency that you know cannot be removed from your process, or a best practice you’d rather not adopt. Don't be afraid to 'Decline' the conversation. Just let everyone know why you're declining it and provide suggestions for the kinds of input you're looking to implement. They'll appreciate your attentiveness and honesty!
e. Someone shares an idea for a project/initiative that's already in progress. Even though something is already happening (or happened in the past), there's a chance that not everyone in the organization knows about it. This is a great opportunity to bring them up to speed! Bringing them into the loop will make them feel more connected to the team and the organization and will help them understand the broader context they're working within.

 
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TLDR

Ultimately, use your judgement. If you're ready to act on something, give it an official response. If it needs a little work, or you'd like to debate the merits of the input, add a comment! Either way, regular interaction with your employees on SoapBox will help you build trust with your team. 

 
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